frequently asked Questions frequently asked Questions

frequently asked Questions

FAQ – KIZUNA PARIS

Every piece is a connection. Every question deserves a clear answer.

What is KIZUNA PARIS?

KIZUNA PARIS is an online concept store dedicated to high-end Japanese fashion. We offer a curated selection of clothing from Japanese designers, rare archives, collaborations, and hand-picked new pieces. Our approach is guided by emotion, quality, and respect for craftsmanship.

Are the items authentic?

Authenticity is at the heart of the KIZUNA PARIS commitment. Each piece—whether a Comme des Garçons garment, a Yohji Yamamoto archive, or a more confidential creation—is rigorously verified. We collaborate only with trusted partners in Japan: specialty boutiques, local agents, and professional markets. You receive a 100% authentic piece, selected for its quality, history, and originality.

Do you only sell second-hand?

Second-hand goods are an integral part of our DNA, but our selection is not limited to this. At KIZUNA PARIS, you will find:
– carefully selected second-hand clothes,
– archive documents (more than 20 years old),
– contemporary creations from fashion shows or collaborations,
– brand new pieces with tags. We also offer Japanese denim and lifestyle items, always chosen for their high standards and consistency with our world.

How do I know which size fits me?

The size indicated is always the original size, often Japanese, and may differ from European standards. Each product sheet includes the precise measurements of the item: length, width, shoulders, waist, etc. We recommend comparing these dimensions to a garment you already own. If in doubt, our team is available to assist you.

What condition are the items in?

The condition of each piece is carefully assessed and indicated transparently:
– New with tag
– Excellent condition
– Good condition
We only offer clothing selected for its quality. When signs of age are present, they are clearly indicated. This is a natural characteristic of some archival pieces, not a defect.

Are the clothes made in Japan?

The majority of the pieces we select are made in Japan. This criterion is essential to our approach: it guarantees the quality of the materials, the precision of the cuts, and respect for artisanal know-how. When this is not the case (e.g., international collaborations), the origin is systematically specified in the product sheet.

Do you ship internationally?

KIZUNA PARIS delivers to France, Europe, and internationally. Shipping costs are automatically calculated based on the destination. Each order is shipped with secure tracking. For any specific requests, particularly outside the European Union, our customer service team is available.

What are the delivery times ?

– France: 2 to 4 working days
– Europe: 4 to 7 working days
– International: 7 to 12 working days

Orders are prepared within 1 to 2 business days. Once shipped, you will receive a tracking link. For urgent requests or personalized deliveries, please contact our team.

Can I return an item?

You have a legal period of 14 days from receipt to exercise your right of withdrawal. This right only applies to orders placed online. Returned items must:

– be in their strictly original state,
– not have been worn or washed,– keep their labels intact,
– be returned in their original, protected packaging.

Returns of damaged, soiled, worn, or unauthorized items will not be accepted. Each item is unique, so we pay special attention to the quality of descriptions and visuals. It is the buyer's responsibility to verify measurements and condition before purchase. Return shipping costs are the buyer's responsibility.

How to contact you?

You can contact us at any time via the form provided on the website or by email. We respond within 24 to 48 hours (business days). For any questions about a part, an order, a size or a specific request, our team is at your disposal

Do you accept special requests (sourcing, rare parts)?

We offer a personalized sourcing service for clients looking for rare pieces, archival garments, or specific creations by Japanese designers. Are you looking for an archive Comme des Garçons Homme Plus AD1998 or a hard-to-find Undercover jacket? Our team can launch a targeted search, depending on feasibility and budget. Contact us via the dedicated section.

Do you only offer clothing?

The KIZUNA PARIS universe extends beyond clothing. We also select accessories, vintage Japanese watches, and lifestyle items. Each of these elements is chosen with the same high standards as our wardrobe: quality, uniqueness, cultural connection, and attention to detail.

Are the coins available in multiple copies?

Each piece is unique. Whether it's an archive garment, a model from a confidential collection, or a piece spotted during a trip, we do not offer multiple stock. Once sold, the piece will no longer be available. This rarity is part of our commitment.

How can I be informed about new pieces and private sales?

To receive sneak peeks at our new arrivals, private sales, and events, sign up for the KIZUNA PARIS newsletter. You can also follow us on Instagram to discover our selections direct from Japan, the stories behind each piece, and the evolution of our universe.