Shipping Policy

Delivery Policy – ​​KIZUNA PARIS

In the Delivery Policy - KIZUNA PARIS , we pay particular attention to the customer experience right through to the delivery of your orders.

Shipping times

Items are prepared and shipped within 24 to 72 hours after order confirmation.
During certain periods (holidays, special events), delivery times may be extended.

Standard delivery times

  • France : 7 to 10 working days under normal conditions.

  • European Union (on request) : delivery times vary depending on the destination.

In the event of exceptional circumstances beyond our control (logistical difficulties, carrier delays, stock shortages), delivery times may be extended up to a maximum of 30 working days . Beyond this, the customer may request a full refund.

Express delivery in the Paris region

For any order validated before 12 p.m. , it is possible to benefit from same-day delivery by courier in the Paris region.
This premium service is offered on quote , depending on the delivery address and the availability of the courier.
To benefit from this, please contact our customer service at support@### before finalizing your order.

Liability after delivery

KIZUNA PARIS 's liability ceases as soon as the package is declared delivered by the carrier. We cannot be held responsible for losses or thefts noted after this status.

Delivery costs

  • Free delivery in France within 7 to 10 working days, with no minimum purchase.

  • Deliveries within the European Union available on request.

  • Express delivery to Paris by courier : only on personalized quote.

Customs duties

For deliveries outside the European Union, duties and taxes may apply. These remain the responsibility of the recipient.

Order tracking

You can track the status of your order via our tracking page: [tracking link].

Complaints

In case of non-receipt, an investigation will be opened with the carrier. No refund or return will be possible until this investigation is closed.

KIZUNA PARIS reserves the right to refuse or cancel any order deemed fraudulent, in accordance with its General Conditions of Sale.